Terms Of Service
Last updated: June 4, 2026
Hey — thanks for considering xDLx Automation. We keep things simple, and our terms reflect that. By using our website or hiring us for automation work, you agree to what's below.
WHO WE ARE
xDLx Automation ("we," "us") is an automation agency based in British Columbia, Canada. We help local businesses cut no-shows, save time, and recover revenue with done-for-you SMS, WhatsApp, and dashboard automation.
You can reach us via:
• WhatsApp: +1 672 472 9520
• Telegram: @denislitchenko
• Email: litchenko.denis@gmail.com
WHAT WE OFFER
We build and deliver automation systems including:
• Automated SMS and WhatsApp appointment reminders
• Dormant customer re-activation campaigns
• New customer onboarding flows
• Live business dashboards (no-shows, revenue, retention stats)
Specific scope, deliverables, and timelines are agreed in writing (email or WhatsApp) before work begins.
PAYMENT
• Pricing is quoted per project. You'll get a clear price before we start.
• Setup fees are typically paid upfront. Monthly fees (if any) are paid in advance.
• We accept e-Transfer and credit card.
• Late payments may pause your service after 7 days written notice.
CANCELLATION & REFUNDS
• No long contracts — month-to-month service unless agreed otherwise.
• You can cancel anytime by emailing or messaging us; service ends at the end of your current billing cycle.
• Setup fees are non-refundable once work has started.
• If you're unhappy in the first 14 days of a build, message us — we'll work it out fairly.
WHAT YOU'RE RESPONSIBLE FOR
• Providing accurate business info, customer list access, and any logins we need to set things up.
• Ensuring you have permission to send SMS/WhatsApp messages to your customers (CASL compliance in Canada).
• Keeping your booking system, phone numbers, and contact info up to date.
WHAT WE'RE RESPONSIBLE FOR
• Building and delivering what we quoted, on the timeline we agreed.
• Direct WhatsApp support during setup and reasonable support after launch.
• Keeping your data secure and never sharing it with anyone outside our team.
LIMITS OF LIABILITY
We do our best work, but software and automations sometimes break for reasons outside our control (carrier outages, API changes, etc.). To the extent allowed by BC law:
• Our liability is limited to the amount you paid us in the last 3 months.
• We're not liable for lost revenue, lost customers, or indirect damages.
• We don't guarantee specific business outcomes — we deliver tools and systems; results depend on how you use them.
CHANGES TO THESE TERMS
We may update these terms from time to time. The "Last updated" date will reflect any changes. Continued use of our services means you accept the updated terms.
GOVERNING LAW
These terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved in BC courts.
QUESTIONS?
Anything unclear? Just ask:
• WhatsApp: +1 672 472 9520
• Telegram: @denislitchenko
• Email: litchenko.denis@gmail.com
1. Information We Collect
1.1 Personal Information
We may collect personal information, such as your name, email address, and other contact details when you voluntarily provide it to us, such as when you register for an account, subscribe to newsletters, or contact us through the website.1.2 Usage Information
We may collect information about your use of the website, including your IP address, browser type, device information, and pages visited. This information helps us analyze trends, administer the site, and improve user experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
Providing and maintaining the website
Communicating with you about your account and our services
Sending newsletters, promotional materials, and other information you request
Analyzing website usage and improving our services
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share information with trusted third-party service providers who assist us in operating our website or conducting our business.
4. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling them may affect your ability to use certain features of the site.
5. Your Choices
You can manage your communication preferences by unsubscribing from newsletters or adjusting your account settings. You may also contact us to update or delete your personal information.
6. Security
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Children's Privacy
Our website is not directed to individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the website after such modifications will constitute your acknowledgment of the modified Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at landio@support.com